FAQ's Core

Renewable Energy

CUSTOMER CARE 649-946-4313

FAQs - Customer Owned Renewable Energy (C.O.R.E.)

 

AVAILABILITY AND ELIGIBILITY

 

 

When will the Customer Owned Renewable Energy (CORE) Programme be available?

The CORE Programme is available now!! Customers who would like to participate should register their interest for the programme at the FortisTCI headquarters on Leeward Highway in Providenciales.

 

Will CORE be available to FTCI residential and commercial customers?

Yes. CORE is available on a first come, first served basis to FTCI residential and commercial customers who complete an interest form and satisfy FTCI’s qualification criteria. If interest exceeds programme availability, FTCI may prioritise applications for homes in areas where solar resources will provide maximum benefits to our local electric grid.

 

What is the qualification criteria for the CORE programme?

Participation is limited to the owners of homes and businesses who have FTCI accounts in their names. All accounts must be in good standing and property owners will also be required to sign the programme contract.

 

The CORE programme is not available to:
  • renters
  • homes with housing code violations
  • outdated or unsafe electric service entrances
  • homes with electric service entrances that do not allow an interconnection for a solar power system on FTCI's side of the meter
  •  homes with structurally unsound or unsafe roof conditions
  •  homes without safe access for installation and maintenance of a solar power system;
  •  homes that cannot accommodate the installation of a solar power system with a capacity of at least 2 kilowatts (kW).

 

Will my home or business be inspected to ensure I qualify for the programme?

Yes. FTCI's authorised personnel, local solar installers and the TCIG inspector will examine your roof, establish its structural integrity and review your electric service entrance to ensure that your home satisfies necessary permitting and design requirements.

 

PROGRAMME COSTS

 

 

Is there a fee to participate in the programme?

There are no programme costs associated with CORE. However, as the owner of the system, CORE participating customers are responsible for all system and maintenance costs.

 

How do I benefit from CORE and UORE?

Credits are given to customers through a net-billing buy-all sell-all arrangement. This credit fluctuates monthly based on the fuel factor rate.

 

INSTALLATION AND MAINTENANCE

 

 

How long will it take to install the system on my home after I sign the Authorisation Form?

Customers who already have solar systems installed may be eligible for the CORE programme. For customers who have not yet installed systems, the installation time will depend on the customers’ contracted Installer’s availability.

 

How much load will this system put on my roof? Can I have it installed on the ground?

A typical photovoltaic (PV) system creates 3-4 pounds per square foot of load on a rooftop. Ground- mounted systems may be considered for customers participating in the CORE programme.

 

Participating residential customers can install up to 10 kW systems, and participating commercial customers can install up to 60 kW systems.

 

What if the system is damaged or destroyed?

CORE participants are fully responsible for their solar systems.

 

What if I have a problem with the system?

Any questions or concerns about the solar power system or the programme itself can be directed to FTCI Customer Service Centre at (649) 946-4313. You can also email us at renewableenergy@fortistci.com.

 

OTHER ISSUES

 

 

What happens after five (5) years in the programme?

The contract term for CORE customers is five (5) years. At the end of the contract term, CORE programme

participants have the option to extend their contract.

 

If someone is buying a home equipped with a system already enrolled in the CORE programme, will the new owner(s) be subject to the established qualification procedures?

No. The new owner simply would need to serve as the named FTCI account holder and agree in writing to assume the contract terms. For this reason, homes sold by programme participants should prove attractive to buyers interested in solar power.

 

What if I have a complaint about the programme that I cannot resolve with FTCI?

FTCI is a regulated utility provider that operates pursuant to a supplier’s license and take over agreement and is obligated to comply with the Turks and Caicos Islands Electricity Ordinance. If you are unsuccessful in resolving any issue with FTCI, you can contact the Energy and Utilities Commissioner’s office to file a complaint.

 

What if I have questions not addressed by these FAQs?

Please feel free to send us any additional questions you may have to renewableenergy@fortistci.com.