Bill Payment

How to Pay

FortisTCI and TCU customers can pay their bills online using their Visa and MasterCard debit or credit cards, or in-person at our authorized third party payment locations, where cash or cheques are accepted.

Online Payments

If you bank with FirstCaribbean, ScotiaBank, or RBC, you can pay their bills online using the banks’ online bill payment option. You must first register through your bank and payments are posted within 48 hours*. Please contact your banking representative for more details.

*A two-day processing period is required for all payments made using your financial institution’s bill pay option. Customers must account for this processing time to avoid late penalties.

Online payments are also accepted through the My Online Account web portal. When paying your bill using My Online Account, be sure to use the correct 5-digit account number located in the upper right hand corner of your bill (see understanding your bill).

Click here to register for My Online Account so that you can:

  • View and pay your bills electronically
  • Review your transaction and payment history
  • Monitor your hourly electricity consumption
  • Set a monthly budget and usage limit alert

In-person Payments at Authorized Locations

Pay with cash or cheque at these authorized third party payment locations:

  • Provo – Any Graceway Supermarket
  • North & Middle Caicos – At BETCO (Bernie Handfield), Bottle Creek
  • South Caicos – At Seaview Market, Stubbs Road
  • Grand Turk – National Company Services (NCS), Cees Building, Church Folly Road.

For bill payment assistance, speak to a customer service representative at 649-946-4313, Mondays to Fridays, from 8:00 a.m. to 5:00 p.m. Or email customerservice@fortistci.com