In keeping with FortisTCI's 2012 strategic plan focused on increasing customer relations, last Thursday, February 9th, the Providenciales based utility company held their first of numerous 'Customer Information Sessions.' The gathering took place after invitations were extended to Executive Board members, Officers, and Directors, of the Providenciales Chamber of Commerce and the Turks and Caicos Hotel and Tourism Association.
Guests received an inside look at the day to day operations at FortisTCI Ltd. They explored plant facilities and new office accommodations, while engaging in open dialogue with the President and CEO, Eddinton Powell, and the FortisTCI Executive team. Powell stressed the need to form stronger relationships between the company and the community; a means of fostering open lines of communication. "Our Customer Service Forums will give us an opportunity to listen to our customers' needs. It will also give us the ability to explain the unique challenges and opportunities facing the utility industry, particularly in the Turks and Caicos Islands," said Powell.
Discussions began with an overview of Fortis Inc. and its subsidiaries, before emphasis was placed on the high cost of fuel in the Caribbean, the importance of energy conservation, the realities of renewable energy as it relates to the Turks and Caicos Islands, and other mutual concerns between the utility and the business community. Stacy Cox, Association Executive of the TCHTA stated, "I am extremely happy to have had the opportunity to hear and see what was presented today. It personally clarified a number of misconceptions that I had about this company."
Powell also highlighted the commitment that FortisTCI has to the country. He said, "FortisTCI has a vested interest in the community, with total investments approaching $200 million, and growing. We are committed to a strong and competitive economy in the Turks and Caicos Islands and it is the business community that will ultimately turn the economy around."
Those that attended Thursday's meeting were equally satisfied with being given the facts. Executive Board member of the Chamber of Commerce Clayton Been shared his thoughts saying, "I was pleased by the honesty and openness of our conversation. Having been somewhat of a sceptic myself, it is clear from this session, that FortisTCI and their entire team have a powerful story that is yet to be told."